| 1. |
Why should I choose Sure Money? |
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SureMoney offers fast, efficient and highly reliable remittance service. SureMoney provides one of the best customer care team ensuring that clients and their concerns are properly attended to. SureMoney offers the longest servicing hours to clients. Finally , we offer extremely competitive exchange rates while charging massively low fees which will surely fit your budget. |
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| 2. |
How do I send money to the Philippines? |
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You can call our office from 2:00 am to 5:30 pm Mondays to Fridays and 9:00 am to 2:00 pm on Saturdays on our landlines and skype lines. Our Customer Service Associates (CSAs) will be on hand to help you every step of the way. For clients who have internet access, you can email us or better yet, chat with our CSAs via skype, yahoo or MSN messenger. |
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| 3. |
Which banks in the Philippines is SureMoney tied-up with? |
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SureMoney has remittance arrangements with the biggest banks in the Philippines belonging to the top 5 namely, Bank of the Philippine Islands (BPI), Equitable PCIBank (EPCIB) and Banco de Oro Unibank (BDO). |
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| 4. |
What are the requirements when sending money to the Philippines? |
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You need to provide us with your identification i.e. Passport, Company Id, Driver’s License duly certified by your Bank Manager, Employer, Solicitor or any person of authority who can attest to the authenticity of your identification. We also need a copy of your latest proof of billing address i.e. telephone bill, electric bill, bank statement. |
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| 5. |
How much am I going to pay when sending money? |
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Service fees shall depend on the mode of service that you choose to avail and your mode of payment which may require payment of nominal cash handling fees |
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| 6. |
Can I send US Dollars to my beneficiary? |
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Yes, you can send both Philippine Peso and US Dollars to your beneficiary in the Philippines |
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| 7. |
Is there a maximum amount that I can remit? |
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No, there is no maximum amount. We will, however, require you to submit proper and full documentation in support of your remittance transaction to comply with anti-money laundering regulations in the UK and the Philippines . |
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| 8. |
How is my remittance paid out to my beneficiary? / How does my beneficiary receive the money? |
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You can choose to send money to your beneficiaries by: |
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a. |
credit to account to any bank in the Philippines |
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b. |
pick-up at BDO, BPI, SM Forex Counters, Cebuana Lhuillier and accredited rural banks |
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c. |
door to door delivery service to most locations in the Philippines |
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d. |
electronic debit card for beneficiaries with BDO Remit Cash Card, Smart Money or GCash |
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| 9. |
How soon will the money be received by my beneficiary? |
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Commitment time depends on the service mode that you choose. |
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Credit to account
money is credited to your beneficiary’s account usually within 24 hours*
Door to door delivery
money is delivered within 24-48 hours in Metro Manila and 24-96 hours outside Metro Manila
Remittance Pick-up and cash card transaction
money can be collected within 24 hours
* We suggest allowing an extra 24 hour provision in case of 3rd party technical problems beyond our control and seasonally based events in the Philippines which may affect delivery commitment e.g., month-end, payrolls, workday after long holiday |
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| 10. |
Do you deliver Manager’s Check? |
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Yes we deliver Manager’s Check upon the request of the remitter. |
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| 11. |
Can I make remittance payments from banks other than Barclays Bank to your Barclays Bank account? |
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Yes, you can make payments using other banks. For BACS (Bankers Automated Clearing Services) payments, please allow three (3) banking days before the funds are cleared in our Barclays Bank account. For CHAPS (Clearing House Automated Payment System) payments, funds are cleared the same working day. |
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| 12. |
Do you accept check payments? |
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Yes, we accept check payments. However, please allow a clearing period of six (6) banking days before funds are cleared in our Barclays Bank account. Transactions paid in checks shall be processed only when the funds have already cleared in our account. Exchange rate upon the clearing of funds shall apply. |
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| 13. |
What is a cash handling fee? |
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A cash handling fee is the surcharge levied by all banks in the UK on business accounts when accepting cash deposits. |
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| 14. |
Do I need to pay cash handling fee? Is there any way to avoid paying cash handling fees? |
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If you are paying cash to our bank account with Barclays Bank, yes, you will be charged cash handling fee which we pay onwards to Barclays Bank. If you have an account with Barclays Bank, we highly recommend you transfer funds from your account to our account by online/internet banking, phone banking or through a personal banker at Barclays Bank branch nearest you. |
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| 15. |
How do we compute cash handling fee? |
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Cash handling fee is computed based on the total amount of your cash paid-in and shall apply only for transactions above £100.00. The bank charges a fixed amount of 80P for every cash transaction paid-in plus additional 50P for every £100.00 cash paid-in. Cash handling fee for amounts of £100.00 and below are totally waived. |
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| 16. |
What is A.M.L.? |
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A.M.L. stands for Anti-Money Laundering. These are procedures prescribed by laws in the UK and the Philippines to be strictly followed by banks, financial institutions such as remittance companies and its clients to ensure that money transfers are not used to launder illegally obtained funds and that the Philippines shall not be used as a money laundering site for the proceeds of any unlawful activity abroad. |
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| 17. |
What does AML require? |
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AML requires clients to submit documentation of their identity as described in question 4 above and subject ot the threshold amounts, likewise submit supporting financial documents such as bank statements, payslips, deed of sale, etc. for their remittances/money transfers. |
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| 18. |
What is AML threshold amount? |
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For single transactions amounting to or several transactions from one remitter totaling Php 500,000.00, we will require you to submit source of funds and a letter indicating the purpose of the remittance. |
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| 19. |
Do you deliver during holidays? |
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Yes, we deliver during holidays except on Good Friday, All Saint’s Day, Christmas Day and New Year’s Day. |
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| 20. |
What suggestions can you give in order to have a problem-free transaction? |
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To avoid unnecessary delays in your remittance transaction, we would like to recommend the following:
Choosing your Beneficiary
Choose a beneficiary who is physically and legally capable of receiving the money.
Acceptable Beneficiary Id’s
Choose a beneficiary who have valid identification documents such as:
· passport
· driver’s license
· company Id with picture
· PRC Id
· government-issued Id cards with picture i.e. SSS, TIN
Beneficiary Contact Number
Landline or mobile phone numbers are important in case there is a need to verify an address, correct beneficiary’s name or bank account information.
Beneficiary Bank Account Details
Be sure that complete bank account details are given to us so crediting can be easily done without problems.
Beneficiary Address
Be sure to give us the complete and exact address of your beneficiary to avoid delays in the delivery of the money.
Authorization Letter
If your beneficiary is not around when the remittance is delivered, we will not release the money to any person unless an authorization letter is shown to us indicating the name of the authorized person to receive the money duly signed by the beneficiary and a valid Id of the beneficiary to verify the authenticity of the signature. |
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